Shipping policy

Shipping Policy

MyPlayer supplies retail media hardware to business customers only. All orders are processed as quotation-based B2B purchases and are subject to stock availability, order confirmation, and any agreed project requirements.

Shipping Times

Shipping times vary depending on product availability, order quantity, destination, and whether any configuration, pre-loading, testing, or project-specific preparation is required before dispatch.

Where products are in stock and do not require additional preparation, we will aim to dispatch as soon as reasonably possible following order confirmation and payment approval.

For project-based orders, estimated delivery timelines will be confirmed as part of the quotation or order process.

Delivery Costs

Delivery costs are calculated based on the size, weight, destination, and shipping method required for the order. Shipping charges will be confirmed in the formal quotation or invoice before the order is accepted.

International Shipping

We can ship internationally where agreed. International orders may be subject to import duties, taxes, customs clearance fees, or local charges. Unless otherwise agreed in writing, these costs are the responsibility of the customer.

Delivery Addresses

Customers are responsible for providing accurate delivery details, including business name, contact name, address, phone number, and any site-specific delivery instructions.

MyPlayer is not responsible for delays or additional costs caused by incorrect or incomplete delivery information.

Split Shipments

For larger or project-based orders, products may be dispatched in multiple shipments. Where this applies, we will confirm the expected shipping approach with the customer.

Damaged or Missing Items

Customers must inspect deliveries on arrival. Any damaged, missing, or incorrect items should be reported to MyPlayer as soon as possible, and no later than 5 working days after delivery.

Please retain all packaging and provide photographs where damage has occurred, as this may be required for courier or insurance claims.

Collection or Customer-Arranged Shipping

Where agreed in advance, customers may arrange their own collection or shipping. In these cases, responsibility for the goods may pass to the customer once the goods are collected from MyPlayer or our nominated fulfilment location.